FAQ
Welcome to the Wild & Cat FAQ page. We're here to answer your questions and help you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.
About Wild & Cat
How can I contact customer support?
You can reach our team through our Contact page or by emailing us at contact@wildandcat.com, Monday to Friday.
What is your return policy?
We offer free 30-day returns on all orders. For full details, please see our Refund Policy.
Do you have a physical store I can visit?
We are an online-only shop, which lets us offer the best prices and the widest selection.
Are your products safe for cats?
Yes. We select thoughtfully made essentials designed for cats and approved by their humans, with pet-friendly materials.
Can I place a bulk order for my business or organisation?
Yes, we accept bulk orders. Please contact our team at contact@wildandcat.com.
Where is Wild & Cat located?
Wild & Cat is a UK-based business (NWND LTD), offering a curated selection of cat essentials with shipping across the UK.
Shipping and Delivery
Do you ship internationally?
We currently ship to UK addresses only.
Do you offer free shipping?
Yes, we offer free UK delivery on every order, with no minimum spend. For more information, see our Shipping Policy.
How long will it take to receive my order?
Order handling time: 1-2 business days (Monday to Friday).
Delivery time after dispatch: 7-12 business days (Monday to Friday).
How can I track my order?
Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number where available.
Refund and Return
Can I cancel my order after it is placed?
Under UK regulations you have a statutory 14-day cancellation right, and we extend this to a 30-day return window. To cancel, please contact us at contact@wildandcat.com as soon as possible.
What is your return policy?
We have a simple, hassle-free process with free 30-day returns. For complete details, please visit our Refund Policy.
What if I receive a defective product?
Under the Consumer Rights Act 2015, if you receive a faulty item we will offer a full refund, repair or replacement at no cost. Please contact us within 30 days. See our Refund Policy.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed to your original payment method within 14 days. See our Refund Policy for details.